Shipping Policy

Thank you for choosing EW-PETS.STORE! We are committed to providing you with a smooth and reliable shopping experience. Please take a moment to review our shipping policy.

  1. Order Processing:
     All orders are processed within 1-2 business days.
    Orders placed on weekends or holidays will be processed the next business day.
  2. Shipping rates:
     We offer competitive shipping rates based on the weight and destination of your order.
    Shipping costs will be calculated at checkout before you complete your purchase.
  3. Shipping Methods:
     We currently offer standard and expedited shipping options.
    Standard shipping usually takes 4 business days, while expedited shipping takes 8 business days.
  4. Order tracking:
     Once your order has been shipped, you will receive a confirmation email with a tracking number.
    You can track your order by visiting our order tracking page and entering your tracking number.
  5. International Shipping:
     We offer international shipping to select countries.
    International shipping rates and delivery times vary. See shipping options at checkout.
  6. Customs and Duties:
     International orders may be subject to customs duties and taxes imposed by the destination country.
    The recipient is responsible for any additional charges incurred.
  7. Delivery Issues:
     In the rare event that a problem arises with delivery, please contact our customer service team at yuri_rsv@hotmail.com.
    We will work diligently to resolve any issues and ensure your satisfaction.
  8. Steering Accuracy:
     It is the customer's responsibility to provide accurate shipping information.
    Please verify your shipping address before completing your purchase.
  9. Delayed shipments:
     In the event of unexpected delays, we will notify you immediately and provide you with updates on the status of your order.
  10. Returns and Refunds:
     Please see our Return Policy for information on returns and refunds.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at yuri_rsv@hotmail.com.

Thank you for choosing EW-PETS.STORE!

Address:
Lima; Peru.
Email: yuri_rsv@hotmail.com
Phone: +51-934732302